GENERAL TERMS & CONDITIONS OF SALE

These General Terms & Conditions of Sale govern purchases made through NOVARA Brussels.

NOVARA Brussels is operated by:

EGS SRL
Scheestraat 145
1703 Schepdaal
Belgium

VAT: BE0467.166.945
Email: info@novara-brussels.be
Phone: +32 477 33 06 50

By placing an order through our online store, you acknowledge that you have read and accepted these Terms & Conditions, subject to any mandatory rights available to you under applicable consumer law.

1. Scope

These Terms & Conditions apply to products offered for sale through NOVARA Brussels and to orders placed by consumers through our online store.

They apply together with our Refund & Return Policy, Privacy Policy, and any other policies or information specifically applicable to a product or order.

If mandatory consumer law provides greater protection than these Terms & Conditions, the mandatory provisions will prevail.

2. Products

We make reasonable efforts to present our products as accurately as possible, including their main characteristics, colours, dimensions, materials and other relevant information.

However, colours and appearance may vary slightly depending on screen settings, lighting, photography and production variations.

Customers should review the product description and available sizing information before placing an order.

Images are intended to present the product and its style as accurately as reasonably possible but may include decorative or contextual elements that are not included with the purchased product.

3. Prices

Prices displayed on our website are shown in the currency indicated on the store.

Where applicable, prices include VAT or other taxes in accordance with the information displayed during the purchasing process.

Delivery charges, where applicable, will be displayed before the customer confirms the order.

NOVARA Brussels reserves the right to change prices at any time. However, the price applicable to an order is the price confirmed when the order is placed, subject to correction of obvious errors where permitted by law.

4. Orders

To place an order, customers must provide accurate and complete information required for payment and delivery.

After an order is submitted, an electronic confirmation may be sent to the email address provided by the customer.

Receipt of an automated order confirmation does not prevent NOVARA Brussels from carrying out reasonable checks relating to payment, availability, fraud prevention or obvious errors.

Where we cannot fulfil an order, we will inform the customer and, where payment has already been received, refund the relevant amount in accordance with applicable law.

5. Payment

Available payment methods are displayed during checkout.

Payments are processed through the payment services made available through our online store.

Customers are responsible for ensuring that the payment information provided is accurate and that they are authorised to use the selected payment method.

NOVARA Brussels does not necessarily receive or store complete payment-card details, which may be handled directly by the relevant payment provider.

6. Delivery

We aim to provide cl