Privacy policy

PRIVACY POLICY

At NOVARA Brussels, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit NOVARA Brussels, place an order, contact us, subscribe to our communications or otherwise interact with our services.

NOVARA Brussels is operated by EGS SRL, a company established in Belgium.

1. Data Controller

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), the data controller is:

EGS SRL
Trading as NOVARA Brussels
Scheestraat 145
1703 Schepdaal
Belgium

VAT: BE0467.166.945
Email: info@novara-brussels.be
Phone: +32 477 33 06 50

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and transaction information;

  • products purchased or viewed;

  • communications with our Customer Care team;

  • device, browser and IP-related information;

  • website usage and interaction data;

  • marketing preferences;

  • information provided when subscribing to our communications.

Payment information may be processed by the payment providers available through our store. NOVARA Brussels does not necessarily receive or store your complete payment-card details.

3. How We Use Your Personal Data

We may process your personal data in order to:

  • process and fulfil your orders;

  • arrange delivery and provide order updates;

  • process returns and refunds;

  • provide Customer Care;

  • communicate with you about your order or enquiries;

  • operate, secure and improve our website;

  • prevent fraud, misuse and security incidents;

  • comply with accounting, tax and other legal obligations;

  • analyse the performance and use of our website;

  • provide marketing communications where permitted by law;

  • personalise advertising or measure advertising performance where permitted and, where required, based on your consent.

We only process personal data where we have an appropriate legal basis under applicable data protection law.

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal data on one or more of the following legal bases:

Performance of a contract
For example, when processing an order, arranging delivery or handling a return.

Legal obligation
For example, where information must be retained for accounting, tax or regulatory purposes.

Legitimate interests
Where necessary for the legitimate operation, security and improvement of our business, provided those interests do not override your fundamental rights and freedoms.

Consent
Where your consent is required, particularly for certain cookies, marketing or advertising technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Shopify and Service Providers

Our online store is operated using Shopify.

To operate our business, we may share personal data with service providers that perform services on our behalf, such as:

  • e-commerce and website infrastructure providers;

  • payment processors;

  • delivery and logistics providers;

  • email and communication services;

  • analytics providers;

  • advertising and marketing platforms;

  • fraud-prevention and security providers;

  • professional advisers and authorities where legally required.

These providers receive personal information only where necessary for the relevant service and subject to applicable data-protection requirements.

Some service providers may act as independent data controllers for specific processing activities. Their own privacy policies may therefore also apply.

6. Order Fulfilment and Delivery Partners

Where necessary to fulfil your order, relevant information may be shared with suppliers, fulfilment providers, warehouses, carriers or other logistics partners involved in preparing and delivering your purchase.

Only information reasonably necessary to process and deliver the order should be provided for these purposes.

Depending on the origin and destination of an order, some of these providers may operate outside the European Economic Area.

Where personal data is transferred internationally, we take appropriate measures where required under applicable data-protection legislation.

7. International Data Transfers

Some of the service providers used to operate our store may process personal data outside Belgium or the European Economic Area (EEA).

Where GDPR requirements apply to such transfers, appropriate safeguards will be used as required by law. These may include adequacy decisions adopted by the European Commission, Standard Contractual Clauses or other legally recognised transfer mechanisms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies necessary for the operation of the store and, subject to applicable requirements, for analytics, personalisation and advertising.

Where required by law, non-essential cookies and similar technologies will only be used after obtaining your consent.

You can manage available cookie choices through the consent tools provided on our website and, where applicable, through your browser settings.

Withdrawing consent does not affect processing already carried out lawfully before withdrawal.

9. Marketing Communications

Where permitted by law, we may send you information about NOVARA Brussels, Monica Moon, new collections, products or other relevant offers.

Where your consent is required, we will obtain it before sending such communications.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the message or by contacting:

info@novara-brussels.be

Transactional communications concerning an order, payment, delivery, return or Customer Care request are not marketing communications and may still be sent when necessary.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil contractual obligations and comply with applicable legal, accounting and tax requirements.

Different categories of information may therefore be retained for different periods.

When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.

11. Data Security

We take reasonable organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can guarantee absolute security.

12. Your Rights

Subject to the conditions provided by applicable data-protection law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of your personal data;

  • request restriction of certain processing;

  • object to certain processing;

  • request portability of your data;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with the competent data-protection authority.

To exercise your rights, contact:

info@novara-brussels.be

We may need to verify your identity before processing certain requests.

13. Complaints

If you have concerns regarding the way we process your personal data, we encourage you to contact us first so that we can address your request.

You also have the right to lodge a complaint with the competent supervisory authority.

For EGS SRL in Belgium, the relevant supervisory authority is the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

14. Children's Privacy

Our services are not intended to knowingly collect personal data from children who are not legally able to provide the necessary consent or enter into the relevant transaction under applicable law.

If you believe that personal data relating to a child has been provided to us inappropriately, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

NOVARA Brussels is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy information before providing personal data to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies or legal requirements.

The current version will be published on our website with the applicable update date.

17. Contact

For any question regarding this Privacy Policy or the processing of your personal data, please contact:

NOVARA Brussels
Operated by EGS SRL
Scheestraat 145
1703 Schepdaal
Belgium

VAT: BE0467.166.945
Email: info@novara-brussels.be
Phone: +32 477 33 06 50

Last updated: September 2026