Contact information
CONTACT US
We’re here to help.
Whether you have a question about a product, your order, delivery or a return, our European Customer Care team is available to assist you in English, French and Dutch.
CUSTOMER CARE
Phone
+32 477 33 06 50
For questions regarding an existing order, please include your order number so we can assist you more efficiently.
BUSINESS INFORMATION
NOVARA Brussels
Operated by EGS SRL
Scheestraat 145
1703 Schepdaal
Belgium
VAT: BE0467.166.945
DELIVERY & RETURNS
Orders are typically delivered within 5–12 days from order confirmation, including processing and delivery.
We offer tracked delivery and a 14-day right of withdrawal, subject to the conditions set out in our Shipping Policy and Refund & Return Policy.
For delivery, return or refund questions, contact: