Return & Refund Policy

RETURN & REFUND POLICY

NOVARA-BRUSSELS

At NOVARA-BRUSSELS, every piece is designed to meet the highest standards of quality and refinement. If, for any reason, your selection does not fully meet your expectations, we offer a structured and transparent return process outlined below.

1. Return Eligibility

You have fourteen (14) calendar days from the date of delivery to request a return.

To qualify for a return:

  • The item must be unworn and unused.

  • All original tags must remain attached.

  • The product must be returned in its original packaging.

  • The item must show no signs of wear, damage, or alteration.

Items that do not meet these standards will not be eligible for refund.

2. Return Process

To initiate a return:

  1. Contact our Client Care team at info@novara-brussels.com, specifying your order number and reason for return.

  2. You will receive detailed return instructions and the designated return address.

  3. We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost return parcels.

Return shipping costs remain the responsibility of the client unless the item received is defective or incorrect.

Each return is carefully inspected upon arrival to ensure compliance with our return standards.

3. Refunds

Once your return has been received and approved, your refund will be processed within 5 to 10 business days.

Refunds are issued using the original payment method.

Original shipping fees are non-refundable, except in cases of verified defect or error on our part.

4. Non-Returnable Items

For hygiene and exclusivity reasons, the following items are not eligible for return:

  • Gift cards

  • Promotional or discounted items (unless defective)

  • Custom-made or personalized pieces

  • Hygiene-sensitive items, including jewelry worn on pierced areas, underwear, or swimwear

5. Shipping

Orders are dispatched within 48 to 72 hours following confirmation.
All shipments include a tracking number.
Estimated delivery time is 7 to 10 business days.

For further assistance, our Client Care team remains at your disposal:
info@novara-brussels.com