Privacy Policy

Last updated: 20/02/2026

At NOVARA-BRUSSELS, we are committed to protecting your personal data and ensuring full transparency regarding how your information is collected, used, and secured.

This Privacy Policy applies to the website:
https://www.novara-brussels.be

It complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian data protection laws.

1. Data Controller

The data controller responsible for processing your personal data is:

Novara Brussels
1703 Schepdaal
Belgium
Email: info@novara-brussels.com

2. What Personal Data We Collect

When you interact with our website, place an order, or contact us, we may collect the following information:

  • First and last name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details (securely processed by certified payment providers)

  • IP address

  • Device and browsing data (via cookies and analytics tools)

We do not store full credit card information.

3. How We Use Your Data

Your personal data is processed for the following purposes:

  • Order processing and delivery

  • Customer service communication

  • Payment verification

  • Fraud prevention

  • Legal and tax compliance

  • Website performance improvement

  • Marketing communications (only with your explicit consent)

We rely on the following lawful bases under GDPR:

  • Contract performance

  • Legal obligation

  • Legitimate business interest

  • Consent (for marketing)

4. Data Sharing and Third Parties

Your data is shared only when necessary and exclusively with trusted partners:

  • Secure payment providers

  • Shipping carriers

  • Shopify (our secure hosting and e-commerce platform)

All partners comply with GDPR and industry security standards.

We never sell or rent your personal data.

5. International Transfers

Where required, data transfers outside the European Economic Area (EEA) are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill contractual obligations

  • Comply with accounting and tax laws

  • Handle disputes or legal claims

Once retention periods expire, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • HTTPS encryption

  • Secure hosting infrastructure

  • PCI-compliant payment processing

  • Restricted internal data access

Despite our safeguards, no online transmission is completely risk-free.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact:
info@novara-brussels.com

You also have the right to lodge a complaint with the Belgian Data Protection Authority or your local supervisory authority.

9. Cookies Policy

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyze traffic and performance

  • Improve user experience

  • Personalize content

You can manage or disable cookies through your browser settings.

For more details, please refer to our dedicated Cookie Policy.

10. Shipping Information

Orders are dispatched within 48–72 hours after confirmation.
All shipments include tracking.
Estimated delivery time: 7–10 business days, depending on destination.

11. Changes to This Privacy Policy

NOVARA-BRUSSELS reserves the right to update this Privacy Policy at any time.

Any modifications will be published on this page with an updated revision date.